Terms and Conditions

1. Who is Navyastore.com?
Navyastore.com.com is website from DP SAINI FLORIST which is registered with government of Haryana. This page contains all terms and conditions that stand for all orders placed on this site.

2. Delivery Timings:For all same day orders, orders have to be made before 7 pm on the same day. All orders made after this shall be considered for delivery latest by the next day.
We do not guarantee any timed delivery, our regular delivery timings are between 9:00 am to 7:00 pm. Clients can request specific timings in the Special Instructions section of payment form, we will try our best to honour the client’s request but cannot commit 100% efficiency in timing of delivery.
Delivery timings if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, during rush hour days like Valentine’s Day, Mothers Day, Rakhi, New year Eve etc, the order cancelation would not be possible in such circumstances For Valentine Midnight delivery, Mother’s Day, New year delievery will be done between 10 PM to 12 AM.

3. Discounts:All the discounts are decided by Navyastore.com team.

4. Address Change:Any changes to the recipient address would be entertained free of cost if they are requested before 48hrs of the actual delivery. Changes after that will not be entertained and order would not be canceled.
Change of address would not be possible for products from the gift section after dispatch.

5. Delivery Product: Our products arrangements cannot be guaranteed to be exact replicas of the ones shown on site because of different vendors & different season constraints. Although the quantity of product will be the same if there have to be substitutions because of non-availability of products these substitutions will be of equal or higher quality. Change of color of products due to non-availability shall also considered under this condition. Also, the icing and design of the cake may vary from the image depending upon local availability.

6. Damaged deliveries: We will cater to any reports of damaged products on the same day of delivery only i.e. within 24 hours of delivery. The problem report must be supported with substantial proofs of the damage made to the product.

7. Rules for delivery:

  1. Delivery will be made as per the delivery instructions. E.g. if delivery instructions state that the product must be delivered to the recipient only, it will not be given to anyone else and shall be considered delivered if recipient is not available. If recipient doesn’t accept the delivery, we shall consider the order to be delivered.
  2. We will consider the order executed in the below cases:
    1. Wrong shipping/delivery address.
    1. Recipient not available.
    1. Premises locked.
    1. Wrong landlines / Mobile number or Extension number which may render us unable to reach the recipient for the delivery.
    1. Recipient refusing to accept the delivery.
    1. Delivered the product at the Gate/ Reception/ Neighbor.

8. Dealing with Fraudulent Customers: If we find out any fraudulent behavior from any client in terms of wrong address, unethical message, odd delivery timings or any other reason, we hold the power to reject that order or ban that customer without being answerable to any one.

9. We hold the right to extend our services to any individual, organization, group or business unit. We may refuse to serve any individual, organization, group or business unit solely on our own will and we will not be answerable to anyone.

10. I understand that Navyastore.com can send transactional and promotional messages on my registered phone number.

If you have any questions/comments about our Terms & Conditions, please email us at [email protected]